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Tue, 17 October 2017 17:26:36

The Dying Art of Customer Service - How One Fort Wayne Financial Planning Firm is Going Back to the Basics

Greg Galecki and his team at Galecki Financial Management are passionate about providing wealth management services that speak to real customer value by offering superior customer service. Greg Galecki started the firm as part of a larger CPA firm and today, the Galecki Financial Services is a unique fee-only financial planner in Fort Wayne, Indiana.

Wealth management is an umbrella term for a combination of private financial services that include financial planning for the present and future, investment advice and even tax, accounting and legal services. It is a tremendously important and personal service to provide and requires astute attention to detail, so it would only make sense that it should be delivered in the same manner.

Greg Galecki, who leads Galecki Financial Management, a financial advisory firm in Fort Wayne, fully agrees and recently wrote an enlightening article on the importance of customer service in today’s business climate, entitled “The Dying Art of Customer Service.”

In the article, Galecki details how the deterioration of a customer-centric approach is negatively affecting the customer experience in America and that businesses who neglect to offer superior customer servicemight lose out in the long run; however, Galecki is no prophet of doom, as he also offers practical suggestions on how to mitigate this pertinent issue.

As mentioned by Galecki in this article, some of the most common mistakes that modern business owners in the service industry make include lack of real human interaction, impersonal technology driven systems, and a lack of understanding of the customer’s real needs.

Involving the customer through a relationship-based service model as opposed to providing services in a cold demeanor - which is often the case with technology-operated businesses - is the key to achieving longevity in a service-oriented business.

One of the highlights of the article is the point that employees at all levels of a company should be empowered with knowledge and expertise to make important decisions that add value to the customer experience, regardless of their position within the firm. 

 

Link to Source:
http://www.datsyn.com/press-release/27614/2017/10/17/The-Dying-Art-of-Customer-Service-How-One-Fort-Wayne-Financial-Planning-Firm-is-Going-Back-to-the-Basics

 

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